Health & Safety Commitments

SeaWorld is committed to the health and safety of our guests, employees, and the animals in our care. We have worked diligently with state and local health officials, outside consultants and attraction industry leaders to enhance our already strict health, safety and cleanliness standards. These protocols and guidelines will be modified based on evolving industry standards and methodologies, public health and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.

We are excited to continue to provide our guests with fun, inspiring and memorable experiences, while addressing important health and safety needs during this time.

Overall Park Enhancements to Ensure Employee & Guest Safety

Employee & Guest Temperature Screening

When guests and employees arrive on-property, they must undergo and pass temperature screening using the California state guidelines temperature recommendation of 100 degrees Fahrenheit.

Face Coverings

Employees and guests 2 years of age and older must wear face coverings while in the park. Guests are not required to wear them while eating and drinking, or in designated relaxation areas of the park.

Physical Distancing

To promote proper physical distancing throughout the parks, we will install signage and markings throughout our guest areas (including on the ground) to identify appropriate, six-foot physical distancing. Lounge chair seating will also be modified to maintain physical distancing. We also encourage contactless payments and plexi-glass will be installed in high-traffic or close-contact areas to maintain a physical barrier.

Cleaning & Sanitation

To protect the health and safety of our guests and employees, we will significantly increase both the frequency of cleaning for all key areas of the parks (including employee spaces) and the number of hand sanitization stations across each park, especially in high-contact areas.

Work & Sick Policies

We will require our employees to stay home if they are feeling sick. We will also require our employees to follow the most current CDC guidance for self-isolation and symptom-free periods before returning to work.

COVID-19 Training

Our employees will receive COVID-19 specific training to cover all new enhanced park operating procedures. The training will include the most current guidance from the CDC and other health advisors.

Specific Enhancements to Key Operational Areas

Guest Arrivals & Ticketing

Enhanced cleaning protocols will be implemented at arrival areas and for high-contact surfaces. Spacing will also be increased for our touchless turnstiles enabling appropriate physical distancing.

Restaurants

Restaurants across the parks will include arranged seating layouts to accommodate physical distancing. Tables and chairs will be sanitized with increased frequency, condiment and topping stations will be closed, utensils will be pre-packaged, and guests with refillable products will be provided single-use alternatives. In lieu of traditional menus, single-use paper menus will be used and additional grab-and-go and pre-packaged food offerings will be added. Buffet-style service areas will be adjusted or closed until further notice.

Retail Shops

In our retail shops and queues, we will have markings for physical distancing and signage directing guests to defined entrances and exits. To minimize contact of items at checkout, bagging and wrapping materials will be given to customers.

Animal Exhibits

In all open animal viewing spaces, we will add markings to queues to indicate required distancing. Certain animal interactions will be modified and only tours allowing for physical distancing will operate. Some tours and interactions will be restricted to one-party at a time.

Public Spaces

Across the parks and especially in high-contact areas, enhanced cleaning protocols will be implemented. This includes an increased number of hand sanitizer stations, areas with single-direction guest flow, modified seating in venues to maintain physical distancing and cleaning according to enhanced protocols

Rides & Attractions

Queue lines for all rides will have markings for physical distancing and modified seating will be implemented to maintain physical distancing. We will have hand sanitizer available at the entrance and exit of all rides and will increase the frequency of cleaning and sanitizing. Specific protocols will be implemented for water rides for employees and guests and unless play areas meet distancing protocols, they will be temporarily closed.

Parades and Meet-and-Greets

Depending on the ability to ensure physical distancing for guests and employees, certain components of parades and meet-and-greets, such as those involving guest interactions, character interactions and photo opportunities will be modified or removed.

Employee Facilities

We have added signage regarding health and safety, increased hand sanitizer stations and increased the frequency of cleaning in employee areas. The same enhanced safety standards for guest-facing food and beverage areas will be applied in employee dining areas as well.

We have worked diligently with state and local health officials, medical and epidemiology experts, and attraction industry leaders to develop protocols and guidelines to safely reopen our parks, including requirements for employees and guests to wear face coverings.

 

Face coverings are required for guests 2 and older. Guests are not required to wear them while eating and drinking, or in designated relaxation areas of the park. Guests with a medical or mental health condition, or development disability that prevents wearing a face covering shall be exempt from this requirement.

Face coverings that fit within the CDC guidelines are considered appropriate for guests when experiencing our parks. We reserve the right to require guests to remove and replace face coverings that are deemed offensive, or tend to provoke, shock, or offend the community or any group.

Yes. All Guests ages 2 and older must bring and wear a face covering to enter the park. Click here for San Diego and state of California face covering guidelines and requirements.

Face coverings will not be required when guests are eating or drinking, or in designated relaxation areas of the parks.

If you are feeling sick or have a fever, please stay home. All employees and guests must have their temperatures screened upon arrival using the California state guidelines temperature recommendation of 100 degrees Fahrenheit. For those who do not pass the temperature screening, they will be escorted to a second location for a retest. If their temperature is confirmed, they will be denied entry and we will gladly re-accommodate their visit for an alternate date. 

To help maintain physical distancing within our parks, all of our parks will require advance online reservations. For more information about the reservation-based admission system, please click here.

For the latest park hours and scheduling information, please click here.

Yes, guests can still use cash to make in-park purchases, but we highly encourage using contactless payments, including credit cards, debit cards, Apple Pay, Google Pay, etc.

We anticipate that the arrival process will require more time as we implement the measures required to open our parks safely. Please allow for more time when planning your visit and our staff will assist you upon arrival.

To help maintain physical distancing within our parks, all of our parks will require advance online reservations and will observe capacity limitations for admittance. For more information about the reservation-based admission system, please click here.

Coasters, rides and arcade games will not be open during Zoo Days: Bayside BBQ & Brews. The State of California has not issued theme park reopening guidelines, which has resulted in the temporary closure of all coasters and rides, including Skytower, Bayside Skyride and Sesame Street® Bay of Play children’s play area.

Line queues, viewing area, exhibit capacity and guest flow through exhibits may be adjusted or modified to maintain physical distancing. Guests will be able to enjoy presentations with modified seating to follow physical distancing measures; certain schedules and formats may be temporarily adjusted to maintain physical distancing requirements.

The health and welfare of the animals in our care is always of the utmost importance, and we continue to monitor developments regarding SARS-CoV-2 closely. Our experts are following the recommendations of veterinary and public health officials including the American Veterinary Medical Association and the CDC, as we learn more about how SARS-CoV-2 relates to animal health. 

Our veterinarians are continuously reviewing the most current science and animal health information as well as our response plans that have been developed with feedback from outside animal experts including veterinarians, epidemiologists, and virologists. We are also increasing preventative health screenings during this time. 

Out of an abundance of caution, teams working with certain animals are using additional personal protective equipment. Any new information provided by public health or veterinary professionals is reviewed daily by our animal care experts to determine whether the risk to animal health has changed.

 

These protocols and guidelines serve as enhancements to our existing standard operating procedures due to the COVID-19 pandemic. The protocols and guidelines will be modified based on evolving industry standards and methodologies, public health, and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.